Frequently Asked Questions
Everything you need to know about shopping with Bonanza Satrangi
What are your shipping charges and delivery timelines?
We offer standard shipping across Pakistan and internationally. Domestic orders typically arrive within 3-5 working days, while international shipping timelines vary by destination. Shipping fees are calculated at checkout based on weight and location.
What is your return and exchange policy?
You can exchange any unused item within 14 days of purchase, provided it has the original tags and receipt. Please note that sale items and intimate apparel are not eligible for return or exchange unless they have a manufacturing defect.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements with a well-fitting garment you already own to ensure the perfect fit for our ethnic and western wear.
What payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as all major credit/debit cards (Visa and Mastercard) and secure online payment gateways for a seamless shopping experience.
Are the colors of the products accurate on the website?
We make every effort to display product colors as accurately as possible. However, due to screen settings and photographic lighting, slight variations in color may occur.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 12 hours of placement by contacting our customer service team. Once an order has been processed or shipped, it can no longer be changed.